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Dear haythammohamedr,

Thank you for your time taken to post a review for Fairmont Heliopolis.

I highly apologize for the inconvenience occurred during your respected stay. This is not definitely reflecting Fairmont Service. Please note that we appreciate your valuable feedback. And rest assured that your comment is delivered to our management to take a very good care of it and make it up to you by the next stay.
We would like you to kindly give us the future opportunity to better enhance your stay that we do promise to be up to your satisfaction.

We are looking forward to welcoming you soon to Fairmont.

Sincerely,
Sara Kassem
Digital Marketing Manager

Dear Shaha999,

Thank you for your valuable feedback. We are happy to hear that you enjoyed your stay and like our colleagues services.

We are looking forward to welcome you soon again.

Regards,
Fairmont Team