Dear Valuable Guest

Greetings from Hilton Cairo Heliopolis!

As service is the only product that we sell and creating rewarding experiences for our guests remains our priority, we appreciate very much sharing with us your experience following your stay at the Hilton Cairo Heliopolis.

I would like to personally apologize for any unfortunate incident that you experienced during your stay with us.

Please rest assured we will evaluate points mentioned in your feedback moving forward as we work to more effectively address the needs of our guests.

We take pride in the services we offer to our guests and are always striving to improve on them. We are equally disappointed that we did not meet our Hilton standards for you on this occasion.

We value your comments and hope to better serve you in the future.

Sincerely yours,

Stephan Stoss
General Manager

Dear Valuable Guest
Greetings from Hilton Cairo Heliopolis!

We thank you for choosing our hotel and for your wonderful review; it is our goal to provide consistent and top-notch service to all our guests. It brings us immense pleasure to know that our service was up to your expectations and you felt our warm hospitality.

Your words of praise about the team helpfulness & friendliness have encouraged us to scale greater heights of excellence.

Once again, thank you for your time. We are indeed very happy to read such a positive impression about our services & facilities; it is the best reward for our efforts.

I truly hope to welcome you back very soon at our lovely hotel.

Sincerely yours,

Stephan Stoss
General Manager

Dear Valuable Guest
Greetings from Hilton Cairo Heliopolis!

We thank you for choosing our hotel and for your wonderful review; it is our goal to provide consistent and top-notch service to all our guests. It brings us immense pleasure to know that our service was up to your expectations and you felt our warm hospitality.

Your words of praise about the team helpfulness & friendliness have encouraged us to scale greater heights of excellence.

Once again, thank you for your time. We are indeed very happy to read such a positive impression about our services & facilities; it is the best reward for our efforts.

I truly hope to welcome you back very soon at our lovely hotel.

Sincerely yours,

Stephan Stoss
General Manager