Dear valued guest,

Greetings from The Rooftop,

Thank you for bringing your concerns to our attention. Allow us to apologize for not living up to your expectations.

Please note that we have noted your comment and we assure you that we will take the proper action towards it.

We hope that we have the opportunity to welcome you back soon for an improved experience at Kempinski Nile Hotel as we promise you a better experience upon your next visit.

Warm regards,

Henri Ruiz,
General manager

Dear valued guest,

Greetings from The Rooftop,

Thank you for your recent review on TripAdvisor.

We are delighted with learning that you have enjoyed your visit at our hotel. We are looking forward to welcoming you back to the Rooftop for another memorable visit.

Warm regards,

Henri Ruiz
General Manager

Dear Mr Thamer,

Greetings from The Rooftop,

Thank you for bringing your concerns to our attention.

Please tell us more about your experience in order to improve our services by contacting our Food and Beverage Manager Mr. Walid Shabrawy on walid.shabrawy@kempinski.com.

Warm regards,

Henri Ruiz,
General manager.

Dear Ms Ruby,

Greetings from The Rooftop,

Thank you for bringing your concerns to our attention.

Please tell us more about your experience in order to improve our services by contacting our Food and Beverage Manager Mr. Walid Shabrawy on walid.shabrawy@kempinski.com.

Warm regards,

Henri Ruiz,
General manager.

Dear valued guest,

Greetings from The Rooftop,

Thank you for bringing your concerns to our attention.

Please tell us more about your experience in order to improve our services by contacting our Food and Beverage Manager Mr. Walid Shabrawy on walid.shabrawy@kempinski.com.


Warm regards,

Henri Ruiz,
General manager.