Dear Sir

First I would like to thank you for choosing Novotel Cairo El Borg

Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Abdellatif Gebril

Dear Madame, Sir

First I would like to thank you for choosing Novotel Cairo El Borg

we very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward.

We look forward to welcoming you again at Novotel

Thank You
Abdellatif Gebril