Thank you for taking the time to write this kind review, we appreciate your feedback.
We are delighted to know that you have enjoyed your stay at our hotel especially the hotel's cleanliness. And we would like to apologise for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback about our hotel's cleanliness, and food quality; therefore a constructive action will be taken in order to make sure to avoid such mistakes in the future. Once again, please accept our sincere apologies and we are looking forward to serve you in the near future. For any further assistance, you are welcome to contact me directly.
Kempinski Nile Hotel Cairo