Dear Mr Hany,

Greetings from Kempinski Nile Hotel.

We were privileged and delighted that you enjoyed your visit here at the hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team which has greatly motivated us all.

We greatly value your patronage and look forward to accompanying you soon at Kempinski Nile Hotel.

Warm regards,
Henri Ruiz
General manager
Kempinski Nile Hotel

Dear valuable guest,

Greetings from Kempinski Nile Hotel.

We were privileged and delighted that you enjoyed your visit here at the hotel especially the staff services. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team which has greatly motivated us all.

We greatly value your patronage and look forward to accompanying you soon at Kempinski Nile Hotel.

Warm regards,
Henri Ruiz
General manager
Kempinski Nile Hotel

Dear Mrs Nessmah,

Greetings from Kempinski Nile Hotel.

We are sorry to hear that your visit was marred.

Firstly, please accept our sincerest apology for failing to meet your expectations. Your feedback to us has been most valued. I would invite you to contact me personally to discuss this with you further.

Once again, please accept our sincerest apology. We are looking forward to the pleasure of welcoming you again at Kempinski Nile Hotel.

Warm regards,
Henri ruiz
General manager
Kempinski Nile Hotel