Dear Ms Esraa,
Greetings from Kempinski Nile Hotel.
We were privileged and delighted that you enjoyed your visit here at our hotel. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team which has greatly motivated us all.
We have noted your comments and we assure you that we will take an action towards them, please accept our sincerest apologies.
We greatly value your support and look forward to accompanying you soon at Kempinski Nile Hotel.
Kempinski Nile Hotel