Dear Ms Abrar,
Greetings From Kempinski Nile Hotel,
Thank you for your recent review on TripAdvisor. We are delighted with learning that you have enjoyed your stay at our hotel. On the other hand, please accept my sincere apology for any inconvenience caused during the stay and a proper action will be taken towards it.
We are looking forward to welcoming you back to Kempinski Nile Hotel for another memorable visit.
Warm regards,
Henri Ruiz
General Manager