Dear Valuable guest,
Thank you for taking the time to write this kind review, we appreciate your feedback.

We regret that we did not fulfill your expectations during your stay and please accept our apology for any inconvenience that occurred. We will notify the problem with our operations staff and they will look into performing better in this area since we constantly aim to provide excellent service and it is unacceptable to hear that you were unhappy with your experience.

We hope that we will have the opportunity once again to serve you in the very near future.

Best Regards
Al Masa Hotel Management team

ضيف فندق الماسة العزيز ,
. نحن نشكركم على تعليقاتكم الجيدة وهي محل تقدير كبير لدينا . يرجى التأكد من أننا سنبذل قصارى جهدنا لمواصلة تقديم أفضل الخدمات لضيوفنا .
نشكركم مرة أخرى ونتمنى زيارتكم لفندق الماسة مرات عديدة
إدارة فندق الماسة

Dear Valuable guest,
Thank you for taking the time to write this kind review, we appreciate your feedback.
I would like to personally apologies for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We continually try to do our best for all of our guests. I will look into each issue that you have noted in an attempt to correct and improve our hotel policies.
Best Regards
Al Masa Hotel Management team