Dear Our Valued Guest,

I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Hilton Cairo Zamalek and the efforts you took to share your views with us.

For your kind information, your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive, and in today’s world this is essential.

Therefore I have discussed all your respective comments into details with our management team. Who I can assure you, has taken the necessary measures to ensure that those comments are rectified and be confident that we will follow-up on the point you have outlined to avoid recurrence.

Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

Sincerely,