It was our pleasure to recently welcome you to the Conrad Cairo and I would as a result, like to thank you for your very constructive feedback.
We do appreciate your comments . However, I was disappointed to read about your displeasure with your stay. Please accept our sincere apology for the inconvenience caused as a result of work being undertaken . Actually we have commenced with our master plan renovation of the whole hotel.
despite the initial upset, I do hope that we will have the honor of being able to welcome you back to the Conrad Cairo in the near future and as and when your diary permits, feeling valued and respected, so that we may deliver the Conrad Promise at all times.