Dear Mr. Mohamed,
It’s always pleasure having you at Four Seasons, and I greatly appreciate you taking the time to share your review with us. Please accept my sincere apology for any inconvenience you might have experienced during your stay and I truly regret that you didn’t have a true Four Seasons experience at the Hotel. I would like to assure you that all your concerns were thoroughly discussed with the concerned teams at the Hotel. However, I would like to discuss your concerns in details, and appreciate if you can send me your email and contact number to be able to contact you or kindly call me on my below number.
Sincerely,
Dimitrios Zarikos
General Manager
02-2791-7000