Dear khalidmk2017,
Let us take the opportunity to thank you for taking the time to give us your valuable feedback.
It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you were accorded from our team, especially from Bassem & Magy.
The entire team is delighted with your feedback; it will be taken as a motivation to continue the fine work and to maintain high standards & levels of service.
We are looking forward to your return visit at our Palace.
Kind regards,
Royal Maxim Palace Kempinski Management