Dear Mr. Fahad, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant incident you had faced at Royal Maxim Palace Kempinski. Please allow us to thank you for your feedback and to unreservedly apologize for any dissatisfaction you felt during your recent stay at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Please let me thank you once again for bringing this to our attention and kindly rest assured that we will investigate in this immediately accordingly. It is of utmost importance that we live up to our promise of maintaining our service standards & exceeding our guests’ expectations. Thank you once again and looking forward to welcome you back at Royal Maxim Palace Kempinski. Kind regards, Brice Pean General Manager

Dear Ms. Azzam, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager