I am sorry to hear that you did not enjoy your stay us and wish to apologize for the shortcomings you have experienced. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known.
At the Ritz-Carlton, our main goal remains always to provide the finest personal service and facilities for our guests and to exceed their expectations. Please note that your comments were shared with our respective teams and that remedial actions have been taken.
Once again, please accept my apologies and I sincerely hope that you will give us the chance to demonstrate our service excellence to you by visiting us again soon.
Director of Operations