Dear Guest,
Greetings from The Nile Ritz-Carlton, Cairo!
Thank you for taking the time to share your valuable comments. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Cairo.

Sincerely,
Haitham El Chaar
EAM Rooms Division
The Ritz-Carlton, Cairo
haitham.el.chaar@ritzcarlton.com

Dear Guest,

Greetings from The Nile Ritz-Carlton, Cairo!

Thank you for taking the time to taking to share your valuable comments. I sincerely apologize for the experience and would like the opportunity to contact you directly about the challenges you faced during your recent stay. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known.

Again, please accept my sincere apology and looking forward to welcoming you back.

Sincerely,

Haitham El Chaar,
EAM Rooms