Dear Guest,
Greetings from The Nile Ritz-Carlton, Cairo!
Thank you for taking the time to taking to share your valuable comments. I sincerely apologize for the experience and would like the opportunity to contact you directly about the challenges you faced during your recent stay. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known.
Again, please accept my sincere apology and looking forward to welcoming you back.
Sincerely,
Haitham El Chaar,
EAM Rooms