Dear our valuable guest,
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics
Appreciate understanding , that unfortunately , we couldn't satisfy your request of a cooling system as we are in the winter season now and we maintain our A/C system to start working as a heating not cooling, so as we are keen to satisfy our guests , we sent you the fan as an alternative.
We look forward to seeing you again so we may regain your trust with a better experience.
Kind Regards
Hotel Management