تجربتي في الفندق كويسه بالتجارب السابقه في الفندق حسيت فيه تتطور في النظافه ومستوي نظافه الغرفه فيه اهتمام جدا واهتمام في بوفيه الإفطار والعشاء ارشحه في وقت قريب ليكون من الفنادق الممتاز ه في مصر بسبب الموقع من المتحف والهرم بالتوفيق ليكوا شكر خاص المطعم الإيطالي علي حسن الإداره وحسن التصرفالمزيد
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فندق لا يستحق اكثر من نجمتين على الأكثر. الخدمة سيئة جدا. الموظفين غاية في قلة الزوق خصوصا مشرفة نظافة الغرف البدينة التي تتدخل في شؤون النزلاء. من هذه البدينة حتى تطلب مني ارتداء الحجاب وتقول حرام عليكي خلع الحجاب. نحن هنا لقضاء إجازة. ام لنجد من يأمرنا بما يجب أن نفعله. حقا كانت الزيارة الاسوء لبلدنا الثاني مصر.
لن نعود لهذا المكان السئ مرة اخرى
Dear Mohra
Thank you for your recent visit to our Hotel . It was really our pleasure to host you.
Thank you for addressing your complaint regarding what you have encountered during your stay , we highly appreciate your concern.
we regret to hear about the problems that you had happened and failed to meet your expectation in some aspect specially the Misbehavior of the Room Attendant which is not acceptable , so please accept our sincere apology for the inconvenient caused during your stay.
We have made our investigation and raised this issue and please be assured that there were been thoroughly discussed with the concerned departments in order to take the necessary action and to be able provided services to meet expectations to our valuable guest such as your good self.
Hoping that there is no negative impact is left from your last experience and looking forward welcoming you back soon. Hoping then that we could have the Pleasure of making your stay even more enjoyable
Sincerely
Inas Sultan
Quality Control Manager
فندق قريب جدا من الاهرامات موقعه كويس اوي في المستقبل يوجد المتحف المصري الجديد وقريب من المولات الفندق بيه مطاعم متنوعه استمتعت بالاكلات الشرقيه اشكر هم علي الجهد المبذول من الاداره الاهتماهم الغرفه اشكرهم علي هذا
Dear Ghada
Thank you very much for taking the time to share your comments in regards your stay with us at Steigenberger Pyramids Hotel
The service provided to our guests is our primary concern, feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at our hotel.
We are Happy to read that the stay , the oriental food and care we provided were up to your expectations, as your satisfaction is what we are looking to achieve.
Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.
Sincerely
Inas Sultan
Quality Control Manager
اود اشكر اداره الفندق علي الجهد المبذول من خدماته وارتقاء مستوي الخدمه ومستوي نظافه الغرفه ومستوي المطعم الافطار جيد جداً والاصطاف ودود جدا مبتسم مرحب بالنزيل وقريب جدا من المتحف المصري الجديد فالغرفه علي المتحف المصري والاهرامات موقعه ممتاز جدا من وسط البلد مطعم البيتزا ممتاز حيث مشاهده المباريات
Dear Jana
We would like to thank you for your recent visit to Our Hotel . It was truly a pleasure to serve you.
Please let us thank you for posting your precious comment Booking.com website followed by good score and positive comment.
We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.
Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable
Sincerely
Inas Sulatn
Quality Control Manager
تجربتي في الفندق ده حاجه ممتازه ليا واصحابي قضيت يوم ممتاز كنت أود اسافر بس من أن الفندق قريب جدا شجعني اني اقضي فيه الخدمه الموجوده في الفندق حاجه كويسه يوجد حمامين سباحه استمتعت بالمشروبات علي حمام السباحه بحد شكرا علي التعامل من والأصطاف
Dear Ahmed
We would like to thank you for your recent visit to our hotel . It was truly a pleasure to serve you.
We are delighted to read that the accommodation , pool , Beverages and services were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.
Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself.
We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable
Sincerely
Inas Sulatn
Quality Control Manager
الفندق جميل جدا من كل النواحي و الغرف و النظافه و المعامله ، المسبح جميل جدا للاسترخاء و الراحه ، و أيضا مطعم ( اللوتس) جميل جدا و نظيف و اكله المشكل من ناحية الفواكه و الأكل التقليدي المصري و العصائر المشكله و خدمة المطعم المتميزه. و حاب اشكر السيد ( احمد ) مدير المطعم و الويتر ( قرقس ) على معاملتهم و خدمتهم الراقيه و الاحترام.
Dear Sya7ah
We would like to thank you for your recent visit to Steigenberger Pyramids Hotel It was truly a pleasure to serve you.
We are delighted to read that the room ,the accommodations , the cleanliness , the swimming pool , the lotus Restaurant , The staff services and Hotel services were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.
Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.
Sincerely
Inas Sultan
Quality Control Manager
