ذهبت انا واصحابي نقضي يومين في الفندق بقربه من من منزلي في منطقه الاهرامات وقريب من المتحف المصري وقريب من مول العرب بجد تجربه كويسه ليا انا واصحابي لانه من ترشيحي انا الاكل ممتاز الخدمه كويسه والأصطاف مبتسم ويلبي طلبتنا لازم أشكر الإداره علي هذا علي حسن المعاملهالمزيد
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مع أن هذه الزيارة كانت في شهر رمضان المبارك. ومن المفترض أن يكون المكان هدأ بينما يعني خدمة أفضل. ولكن ما شاهدناه هو قمة الإهمال ولا مبالاة تحت شعار اني صائم. فلو طلبت اي شيء من خدمة الغرف قد ينتهي اليوم ولم يأتي ما قد طلبته او يأتي شئ اخر.
Dear Our Guest
First of all I would like to thank you for choosing The Steigenberger Pyramids Hotel.
We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
However we would like to extend our sincere apologies for the inconveniences that you had encountered during your stay in our hotel Regarding The room service issues , On the other hand, all your valuable comments "negative or positive" had been forwarded and discussed with all concerned to improve, review and also for immediate corrective and preventive actions to avoid re-occurrence same inconveniences.
We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable
Sincerely
Inas Sultan
Quality Control Manager
قضيت في الفندق يومين بجد يومين بعيد عن الزحمه وبعيد عن الشغل الاقامه فيه بجد ممتعه وحمامات السباحه نظيفه الإفطار على مستوى أوجه الشكد للاداره على المجهود الباند على المطعم الإيطالي ليلا ممتع اغاني متنوعه
Dear Eslam
Many thanks for sharing your extraordinary experience at Steigenberger Pyramids Hotel We are humbly proud for such recognition towards our associates, hotel facilities and service and being able to be classified as one of the best hotels you have ever tried.
Our staff put a great deal of thought and effort into caring for our guests and it is so meaningful and motivating for them to know when they have succeeded.
Once more thank you for your glowing review which will help other travelers in selecting our property for their forthcoming visits to Cairo.
It was our pleasure to have you with us, and we truly look forward to welcoming you back for forthcoming visits in Cairo.
Inas Sultan
Quality Control Manager
تجربتي في الفندق كويسه بالتجارب السابقه في الفندق حسيت فيه تتطور في النظافه ومستوي نظافه الغرفه فيه اهتمام جدا واهتمام في بوفيه الإفطار والعشاء ارشحه في وقت قريب ليكون من الفنادق الممتاز ه في مصر بسبب الموقع من المتحف والهرم بالتوفيق ليكوا شكر خاص المطعم الإيطالي علي حسن الإداره وحسن التصرف
Thank you for your recent visit to Steigenberger Pyramids Hotel It was really a pleasure to serve you.
We are Happy to read that the stay , the cleanliness , the breakfast and dinner buffet as well as Italian restaurant at the pool area were up to your expectations, as your satisfaction is what we are looking to achieve , hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.
Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.
Sincerely
Inas Sultan
Quality Control Manager
فندق لا يستحق اكثر من نجمتين على الأكثر. الخدمة سيئة جدا. الموظفين غاية في قلة الزوق خصوصا مشرفة نظافة الغرف البدينة التي تتدخل في شؤون النزلاء. من هذه البدينة حتى تطلب مني ارتداء الحجاب وتقول حرام عليكي خلع الحجاب. نحن هنا لقضاء إجازة. ام لنجد من يأمرنا بما يجب أن نفعله. حقا كانت الزيارة الاسوء لبلدنا الثاني مصر.
لن نعود لهذا المكان السئ مرة اخرى
Dear Mohra
Thank you for your recent visit to our Hotel . It was really our pleasure to host you.
Thank you for addressing your complaint regarding what you have encountered during your stay , we highly appreciate your concern.
we regret to hear about the problems that you had happened and failed to meet your expectation in some aspect specially the Misbehavior of the Room Attendant which is not acceptable , so please accept our sincere apology for the inconvenient caused during your stay.
We have made our investigation and raised this issue and please be assured that there were been thoroughly discussed with the concerned departments in order to take the necessary action and to be able provided services to meet expectations to our valuable guest such as your good self.
Hoping that there is no negative impact is left from your last experience and looking forward welcoming you back soon. Hoping then that we could have the Pleasure of making your stay even more enjoyable
Sincerely
Inas Sultan
Quality Control Manager
فندق قريب جدا من الاهرامات موقعه كويس اوي في المستقبل يوجد المتحف المصري الجديد وقريب من المولات الفندق بيه مطاعم متنوعه استمتعت بالاكلات الشرقيه اشكر هم علي الجهد المبذول من الاداره الاهتماهم الغرفه اشكرهم علي هذا
Dear Ghada
Thank you very much for taking the time to share your comments in regards your stay with us at Steigenberger Pyramids Hotel
The service provided to our guests is our primary concern, feed-back such as yours is always highly appreciated in order for us to continuously strive for excellence and provide the best service at our hotel.
We are Happy to read that the stay , the oriental food and care we provided were up to your expectations, as your satisfaction is what we are looking to achieve.
Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.
Sincerely
Inas Sultan
Quality Control Manager
