Dear Salma

We would like to thank you for your recent visit to Steigenberger Pyramids Hotel . It was truly a pleasure to serve you.

We are delighted to read that the accommodation and services were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.

Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself.
We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable

Sincerely
Inas Sulatn
Quality Control Manager

Dear Mohamed

We would like to thank you for your recent visit to Steigenberger Pyramids Hotel .It was truly a pleasure to serve you.
Please let us thank you for posting your precious comment on TripAdvisor site followed by a positive comment.


We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.


Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.

We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable.

Sincerely
Inas Sultan
Quality Control Manager

Dear Fawzy

We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you.

We are delighted to read that the accommodations and service specially the Italian Restaurant and Oriental food were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.

Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself.
We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable

Sincerely
Inas Sulatn
Quality Control Manager