We would like to thank you for your recent visit to Steigenberger Pyramids Hotel . It was truly a pleasure to serve you.
We are delighted to read that the cleanliness , the staff attitude , the Italian restaurant ,and services were up to your expectations as well as that you liked the emergency handling of our on duty staff regarding your belongings which you forgot in the safe box, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.
Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself.
We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable
Quality Control Manager