Dear M. samehfawzy,

Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa.

I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is certainly no excuse for the swimming pool's cleanliness was not up to the standard, and I would like to assure you that remedial action has already been taken.

Mr. samehfawzy, please accept my apologies for our shortcomings on this occasion, and my assurance that we take such comments seriously and take direct action as a result.

I do hope this unfortunate incident will not deter you from returning to Le Méridien Pyramids & Spa.

Yours Sincerely,

Dear M. kgardan,

Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa.

Your kind comments regarding our hotel are very much appreciated.

There is absolutely no excuse for the poor staff attitude you encountered. I would like to advise you that positive remedial action have already been taken to ensure a similar situation does not recur.

I would also like to reassure you that I have carried out a very thorough investigation on the maintenance work carried out in a neighboring room, and I can assure you that positive action has been taken to avoid any similar recurrences.

Looking forward to having the opportunity to welcome you back to the hotel in the near future.


Yours sincerely,