Dear Mr. Amrbnsaeed,

Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa.

I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is absolutely no excuse for the poor standards you encountered. I would like to advise you that positive remedial action have already been taken with our Housekeeping Department to ensure a similar situation does not recur.

I have noted your comments regarding serving alcohol inside the hotel and a Belly dancer performing in the Lobby Bar. Please note that Le Méridien Pyramids is a 5-star hotel licensed to serve alcohol and it is not a dry hotel. With regard to the entertainment, the Belly dancer is performing inside the Lobby Bar and not in the hotel lobby.

It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons.


Yours Sincerely,