Dear looleahm,
Thank you for your post and taking the time to share your thoughts about your recent stay with us.
We are grateful to receive your comments. We will review with respective departments immediately and make improvement wherever appropriate. It is great motivation for us to strive for betterment and through constructive comments and criticism, we are able to review our operations closely.
Please accept our sincere appreciation for your kind feedback and we look forward to having the pleasure of welcoming you back in the near future.
Yours sincerely,
Bono Yu
Rooms Division Manager