Dear Mr. Mansour223,
Greetings from Aston Marina Ancol.I do sincerely apologize to find out that during your recent stay our services were less than satisfactory. I have shared your concern about the room condition. Please rest assured that we are seriously following up your concern.For the time being our hotel is still successively reconstructing in all areas, including the room and facilities in it for a freshly renovated improvement and for increasing more guests' satisfaction. I hope our shortcomings will not place us in your permanent disfavor. We look forward to welcoming you back to Aston Marina Jakarta in the near future. Regards, General Manager.