Dear Mr. Ibrahim,

Thank you for staying with us and for your 5 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us.

Regards,
Hotel management

Dear Mr. Gelena,

Thank you very much for your valued feedback for us, which will give our team great input for soonest improvement.

We do apologize for the inconvenience occurred during your stay. To address these problems happened in your room, we have noted all your inputs to be discussed with management and also coordinate to our engineering team to make sure and check even all rooms for AC problem and others related into maintenance. Our car parking lot are available in basement and please contact our staff to get any assistance.

However, let us ensure you that we already learnt from this mistake and improve all aspects for better service, please do accept our sincere apologies for having ruined you and your family. Once again, our team will take it seriously, as what was intended by your comment to our understanding. Thank you for bearing with us and hope truly that we will have another chance to proof our service and hospitality to everyone.

Regards,
Hotel management