Dear Abdul aala N

Thank you for leaving a kind review of your stay at Novotel Jakarta Mangga Dua Square.

However, I am truly sorry that your experience did not meet your expectations. We can improve our hotel products so that we can exceed our guests’ expectations in the future, please be assured that we do everything we can to limit any inconvenience and disturbance to our guests.

I sincerely hope that this experience does not keep you from staying with us again and that you will give us an opportunity to welcome you back and provide you with a better stay experience in the future.

Best regards,


Stephane Bryer
General Manager

Dear Prayman

First of all thank you for sharing your stay experience with us. We are glad to know that the stay was pleasant and you were satisfied with the service from our staff. We will inform to all our staff and we believe this will encourage us to provide better service to our guests.

Thank you again for the review and we wish to welcoming you back in the near future

Best regards

The Management of Novotel Jakarta Mangga Dua Square

Dear Mohammed Jaber


Greetings from Novotel Jakarta Mangga Dua Square

Thank you for the stunning review which I appreciated.

No words could describe how thankful we are reading a very detailed description of the hotel and that you had truly enjoyed your time with us.

We certainly spend a lot of effort to maintain our products & services always on top level and so we are very appreciate all your comment and anthusias for our staff performance Especially Cintia and Fajar. I will share all your compliment to them and to all staff and I believe its will be motivated and encourage all team for keep continously give the best service and quality to all guests.

Once again thank you and we definitely look forward to your return in the not so distance future.

With my best regards,


Fabrice Mini
General Manager