Dear Abdul aala N
Thank you for leaving a kind review of your stay at Novotel Jakarta Mangga Dua Square.
However, I am truly sorry that your experience did not meet your expectations. We can improve our hotel products so that we can exceed our guests’ expectations in the future, please be assured that we do everything we can to limit any inconvenience and disturbance to our guests.
I sincerely hope that this experience does not keep you from staying with us again and that you will give us an opportunity to welcome you back and provide you with a better stay experience in the future.
Best regards,
Stephane Bryer
General Manager