Dear Khalid Mohammad... A,
We thank you for choosing to stay with us at Ascott Kuningan Jakarta during your recent trip to Jakarta. We are delighted to learn that you generally have enjoyed our facilities and services during your stay, especially our location. We have noted your comments in regards to the cleanliness and breakfast, and would like to apologize that we have fallen short on these aspects. This is certainly not our standards of service and would like to assure you that we will take immediate actions to ensure improvements are made with immediate effect. Thank you for bringing this to our attention and once again we apologize for any inconvenience you had experienced. Thank you once again for your support and we are looking forward to another chance of serving you again.
Warmest Regards,
Evelyne Kwee