Dear Omar A,
We are heartened to learn that you had a memorable stay at the Fairmont Singapore and thank you for your compliments on our rooms and warm hospitality. We will definitely share your compliments with Mike and the rest of our teams for their professionalism and dedication.
We have also taken note of your feedback and we wish to share with you that we are in the midst of reviewing our future bathroom layouts with the comfort of our guests in mind.
My team and I recognise your concerns over our halal menu, we sincerely regret the inconvenienced you have encountered. We will certainly share your feedback on our halal food variety with our Executive Chef to see how we can better cater to our guests with different dietary needs.
Thank you once again for your feedback and we look forward to welcoming you back in the near future.
Warm regards,
Scott Murray
Hotel Manager