Dear Our Valued Guest,
I would like to thank you for taking the time to submit a review concerning your recent experience at The Grand Plaza Hotel Smouha and sharing your comment at our hotel trip advisor page.
We are so happy with all what you have mentioned and will certainly pass it to our team members specially the ones highlighted who will be proud and excel more efforts for service excellence.
Looking forward to welcoming you back at your soonest for another memorable stay at our hotel.
Guest Relation Manager