Dear Our Valued Guest,
I would like to thank you for taking the time to submit a review concerning your recent experience at Grand Plaza-Somuah hotel. I am deeply sorry to hear that your experience with our staff was not to your fullest satisfaction. Please accept my sincerest apologies for the shortcoming that does not reflect who we really are. Our goal is to deliver quality hospitality to our guest on every occasion.
Please email us with a phone number or email address should you wish to discuss and give more details.
Looking forward to seeing you back soon and we assure you a different experience.
Regards,
Mohamed Saady
Hotel Manager