Dear Osama,

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

Please accept our sincere apologise for any inconvenience that caused you during your stay. Allow me that we have addressed all your negative impact to our concerned head of departments for their prompt action in eliminating such occurrences of this sort in the future.

Please reset assured that in your next visit, you will experience the true value of a 5 star hotel.

Looking forward to welcoming you back at your soonest.

Sincerely,.

Mariana Shukry
Personal Assistant to GM

Dear Hossam,

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

Allow me to inform you that we have taken our corrective actions at the Room service to make sure that there are no guest complaining.

Rest assured that in your next visit you will have a memorable stay with the true value of a 5 star service and quality.

Looking forward to welcoming you at your soonest.

Sincerely.

Mariana SHukry
Personal Assistant to GM

Dear Kinzo,

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

We are happy that you liked your stya with us and mentioned that our hotel is the best hotel in Alexandria. We had the pleasure of hositng you and look forward to welcoming you back at your soonest.

SIncerley.

Mariana Shukry
Personal Assistnat to GM