Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.
Please accept our sincere apologise for any inconvenience that caused you during your stay. Allow me that we have addressed all your negative impact to our concerned head of departments for their prompt action in eliminating such occurrences of this sort in the future.
Please reset assured that in your next visit, you will experience the true value of a 5 star hotel.
Looking forward to welcoming you back at your soonest.
Personal Assistant to GM