Dear Marzouk

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

We are very happy that all our hotel facilities and benefits exceeded your expectations and you found it near to all the needed places for you.

Looking forward to welcoming you back at your soonest for another memorable stay.

Sincerely.

Mariana Shukry
personal Assistant to GM

Our dear Valued Guest,

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

Please accept our sincere apologies for any inconvenience that caused you during your stay. We have addressed all your negative feedback to our concerned head of departments for their prompt action in eliminating such occurrences of this sort in the future.

We regret that we have not managed to exceed your expectations which is not the normal manner for our hotel and its team members because we are very keen to make our guest stay an enjoyable and memorable one.

Please do not hesitate to revisit us again where we guarantee a true and perfect service. Looking forward to welcoming you.

Sincerely,

Mariana Shukry
Personal Assistant to GM

Dear Nesreen,

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

Your feedback is very beneficial because it shows us where we stand with meeting our guest expectation and satisfaction. We are very happy that your stay was a pleasant one.

Looking forward to welcoming you back at your soonest for another memorable stay.

Sincerely.

Mariana Shukry
personal Assistant to GM