Our dear Valued Guest,
Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.
Please accept our sincere apologies for any inconvenience that caused you during your stay. We have addressed all your negative feedback to our concerned head of departments for their prompt action in eliminating such occurrences of this sort in the future.
We regret that we have not managed to exceed your expectations which is not the normal manner for our hotel and its team members because we are very keen to make our guest stay an enjoyable and memorable one.
Please do not hesitate to revisit us again where we guarantee a true and perfect service. Looking forward to welcoming you.
Sincerely,
Mariana Shukry
Personal Assistant to GM