Our dear valued guest,
Thank you very much for sparing the time and sharing your comment at our hotel TripAdvisor page.
It gives us great pleasure to host you and please accept our sincere apologies for any inconvenience that caused you during your stay.
We have addressed all your highlights to all our concerned head of departments for their prompt action in eliminating such occurrences of this sort in the future.
Hoping there is no negative impact left on your last stay and you will give us another opportunity to show you that we can do things right.
Looking forward to welcoming you back at your soonest.
Sincerely,
Mariana Shukry
Personal Assistant to GM