Dear Valued Guest,
I seize this opportunity to extend my sincere appreciation for having taken the time to share your constructive and valuable feedback noted with regards to your stay at the Sheraton Montazah Hotel.

Regret to learn that your stay with us was not up to your expectations, meanwhile I do assure you that all comments noted have been taken into consideration.

Once again thank you for your time to share your constructive comments and for your understanding. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,

Islam Mahrous
Hotel Manager

Dear Valued Guest,
I would like to thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for your comments recently noted.

Please accept our sincere apologies for the fact that your stay with us was not up to your expectations, assuring you that every single comment noted has been seriously considered and action taken in order to rectify the negative points raised.

On the other hand, please note that food from outside is prohibited as per policy for the sake of our dear guests' safety, meanwhile we have tailored a special delivery menu to be ordered through our room service at reasonable price.

In closing, may I thank you once again for taking the time to bring your concerns to our attention, hoping that we remain your hotel of choice when visiting our area.
Sincerely Yours,

Islam Mahrous
Hotel Manager

Dear Guest,
Thank you very much for your feedback and for taking the time to post your comments.

I reviewed your comments regarding your recent stay with us at the Sheraton Montazah Hotel, assuring you that we do take all comments seriously, appreciating all the constructive feedback , and share them with all concerned , so we may resolve any and all issues.

On the other hand, I do apologize for any unintentional inconvenience that might have been encountered.

Once again thank you for your time and for your constructive feedback which will help us in our ongoing efforts to improve our service.

Sincerely Yours,
Mahmoud Salem
Director of Guest Services