Dear Valued Guest,
Thank you very much for your feedback and for having taken the time to post your constructive comments.

Please accept our sincere apologies for any unintentional inconvenience that might have been encountered during your stay with us. I reviewed your comments regarding your recent stay and I do assure you that we do take all comments seriously and share them with management team so we may resolve any/and all issues.

On the other hand, kindly note that the hotel's owning company is planning for full hotel renovation to take place soon.

Once again thank you for your time and for your understanding.

Best regards,

Islam Mahrous
Hotel Manager

Dear Valued Guest,
First of all I would like thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria, also for having taken the time to post your very constructive comments on trip advisor and for bringing these issues to our attention, as only through our guests feedback we would be able to trace areas of defects and set a plan for solution.

We do regret that your stay with us was not up to your satisfaction and did not meet your expectations. I do assure you that every single comment noted has been taken seriously into consideration.

Again, thank you for your time to share your valuable feedback noted during you stay, thus enabling us to proceed further knowing the positive & negative points.

Regards,

Islam Mahrous
Hotel Manager

Dear Valued Guest,
I would like to express my sincere thanks for choosing the Sheraton Montazah for your esteemed stay in Alexandria and also for having taken the time to post your experience on a trip advisor.

Kindly rest assured that we do our utmost efforts to better meet our dear guests expectations, knowing that customer care, guest satisfaction and respect are amongst our highest priorities.

Dear guest, please accept our apologies for having missed the opportunity to impress you, and we do hope to have an opportunity to welcoming you back in the not too distant future.

Once again thank you for your time and for your understanding.
Best regards,

Islam Mahrous
Hotel Manager