Dear Valued Guest,
I would like to express my sincere thanks for choosing the Sheraton Montazah for your stay in Alexandria and for having taken the time to post your experience on a trip advisor.
Kindly rest assured that we do our utmost efforts to better meet our dear guests expectations, knowing that customer care, guest satisfaction and respect are amongst our highest priorities.
On the other hand, please accept our apologies for having missed the opportunity to impress you, and we do hope to have an opportunity to welcoming you back in the not too distant future.
Once again thank you for your time and for your understanding.