Dear Mr. Abdel Rahman,
Thank you very much for your comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes.
Kind regards
Ahmed Salama
Cluster General Manager