Dear Valuable Guest,

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Trip Advisor.

We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards.

However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations.

Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable.

As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza.

Kindest regards,

Aya Helmy
Quality Control Manager

عزيزي النزيل،

شكرا جزيلا على تعليقاتكم الخاصة بفندقنا. رأيكم مهم جدا، ونحن نقدره بشدة.

نيابة عن هيلتون اسكندرية جرين بلازا و العاملين به ، و نحن سعداء جدا انكم استمتعتم بالإقامة لدينا و نتمنى ان يسعدنا الحظ و نقوم بإستضافتكم و خدمتكم مرة أخرى. وسوف أقوم بتوصيل تعليق سيادتك لزميلنا رامز.

نتطلع إلى الترحيب بكم قريبا في هيلتون اسكندرية جرين بلازا .

مع خالص تحياتي

آية حلمي
مدير مراقبة الجودة