Dear Valuable Guest,
Thank you very much for taking the time to write your feedback. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
I was concerned to learn that you were not satisfied with your stay. Please accept my sincere apologies for any inconvenience you have experienced at our Hotel. I have asked for immediate investigation and corrective action has been taken . Please rest assured that these are not our usual standards.
We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more in the near future to our hotel and meet you in person
Sincerely
Karim Helmy