Dear Mr. Yasir,

Thank you for your feedback about your recent stay at the hotel.

Please accept my profound apology for the inconvenience caused to you during your recent stay. Your comments are certainly addressed to the concerned Department Heads to ensure such glitches will not transpire again in the future.

Whilst I deeply regret the inconvenience caused, I would welcome an opportunity to regain your trust and hope that the above will not keep you from returning to our hotel. Please do let me know when you are planning to return to Pearl Continental Karachi, and I will personally ensure that your next stay will be a memorable one.

Kind regards,

Rehan Faiz Pirzada
General Manager