Dear Valued Guest,
Thank you for taking the time in sharing your feedback following your recent stay with us. It was indeed a great pleasure to have you as our guest.
We were most concerned and disappointed to learn about the dissatisfaction you experienced.
Please rest assured that all your valuable comments have been taken up very seriously. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.
Hoping that this issue will not deter you from using our hotel and we look forward to welcoming you again and assure you of our best services at all times.
Regards,
Centro Salama Jeddah Management