Dear Msaleh,
Greetings from Centro Salama Jeddah.
It is truly disappointing to know that your recent visit with us was not up to your expectation. As you may know, providing the highest level of hospitality is our number one priority, and hearing that we have left you with a negative impression is something we need to address immediately.
We greatly appreciate your feedback. We have noted your comments and we genuinely hope to have the opportunity of welcoming you again soon.
Regards,
Centro Salama Jeddah Management