Dear Aalshe,
Greetings from Centro Salama Jeddah.
Thank you for taking the time to share your stay experience with us. We always pay attention to the reviews and comments as they help us understand better our valued guests' expectations.
We are sorry to know that your experience on our services was unsatisfactory, this matter has been discussed with the managers concerned ,carrying out a full investigation and corrective measures will be taken accordingly as this is not our usual hotel standards.
We look forward to welcoming you and I hope that the above situation will not deter you from visiting us again on your next trip.
Regards,
Centro Salama Jeddah Management