Dear Valued Guest,
Thank you for taking the time to share your comments on TripAdvisor, follow your recent stay.
I'm so sorry for your poor experience at our resort. Please be rest assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the services so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies.
Thank you for your review. We hope that you will give us chance to welcome you back to our resort again.
Best regards,
Hossam Aljamal