Dear tmmz4,
Thank you very much for choosing to stay at Movenpick Resort Al Nawras and taking your time to post your feedback on TripAdvisor.
Please accept my sincere apologies for the inconvenience and disappointment caused to you.Please be assured that your feedback has been taken very seriously, in particular with the price of our rooms and services. Please be rest assured that we take appropriate measure and training in order to improve in this area.
Thank you very much for your constructive feedback and it is shared with the entire team to improve our guest experience.
I truly hope we still have the opportunity to make your stay more comfortable the next time you visit Movenpick Resort Al Nawras.
Once again, thank you very much for your patronage and we look forward to welcoming you back.
Sincerely yours,
Hossam Aljamal
General Manager