Dear Aialibrahim7,

Thank you for your recent stay at Movepick Resort Al Nawras and for your constructive feedback.
I am disappointed and very sorry to learn about the inconsistency in the level of service you received and inconvenience you encountered during your stay, leaving you the impression that some parts are not being up to Movenpick standard. Your experience with us this time was certainly not the exceptional experience we aspire for our guests, and I sincerely apologize for not being able to meet your expectations.

All your comments are essential for us to improve. We will continue every effort to retrain our staff and strive to improve the quality of our service. We will ensure that our products and services meet our guests’ expectations and the high standards expected at Movenpick Resorts Al Nawras.

We sincerely hope to regain your trust in our hotel with a better impression and you will consider another stay next time you visit. Together with my team, we look forward to welcoming you back to our resort.


Sincerely yours,

Hossam Aljamal
General Manager